Privacy Policy
Notting Hill Carpet Cleaning Privacy Policy
This Privacy Policy explains how Notting Hill Carpet Cleaning collects, uses, stores, and protects personal data relating to customers in the Notting Hill area and surrounding neighbourhoods. It is intended to comply with the UK General Data Protection Regulation and the Data Protection Act, and applies to all carpet, upholstery, and related cleaning services we provide to individual and business customers.
By using our services, you acknowledge that you have read and understood this Privacy Policy and how we handle your personal data.
Scope and Data Controller
This Privacy Policy applies to all customers and prospective customers of Notting Hill Carpet Cleaning within the Notting Hill area. Notting Hill Carpet Cleaning is the data controller responsible for determining how and why your personal data is processed. Where we use third parties to process data on our behalf, they act as data processors under our instructions.
What Personal Data We Collect
We collect and process different types of personal data, depending on how you interact with us and which services you use. The categories of data we may collect include:
Identification and contact details, such as your name, billing address, service address, and basic contact details required to manage your booking and provide our services.
Service and booking details, such as dates and times of appointments, information about the areas or items to be cleaned, and any relevant instructions you provide that relate to the service.
Payment and transaction information, including records of payments for services, type of payment used, and related financial administration records. We do not store full payment card details where payment is processed through a regulated payment provider.
Communications and correspondence, including information in messages, feedback, or complaints you send to us, and any notes we record in relation to your enquiries and service history.
Technical and usage data, where applicable, such as information about how you interact with our online presence, including basic device and usage information collected through standard browser or device interactions.
How We Collect Your Data
We may collect personal data directly from you when you request a quote or make a booking, use our services, contact us by phone or through other communication channels, or provide feedback or reviews. We may also receive personal data indirectly from third parties who help us provide our services, such as payment service providers or booking platforms, in accordance with their own privacy practices.
Lawful Bases for Processing
We only process your personal data where we have a lawful basis to do so under the UK GDPR. Depending on the context, we rely on the following lawful bases:
Contract: We process personal data where it is necessary to enter into or perform a contract with you, such as accepting bookings, providing cleaning services, managing payments, and responding to your requests related to our service.
Legitimate interests: We may process personal data for our legitimate business interests, provided that your rights and freedoms do not override those interests. This may include managing and improving our services, handling customer queries, preventing fraud, and keeping basic records of past services.
Legal obligation: We process certain data to comply with legal obligations, such as maintaining accounting records and complying with applicable tax and regulatory requirements.
Consent: In some cases, we may ask for your consent to process data for specific purposes, such as sending you certain types of marketing communications. Where we rely on consent, you can withdraw it at any time.
How We Use Your Personal Data
We use the personal data we collect for the following purposes:
To provide and manage our services, including taking and confirming bookings, carrying out cleaning services at the agreed address, and handling payments and billing.
To communicate with you, including confirming bookings, answering enquiries, providing updates about your appointments, responding to feedback or complaints, and managing any changes or cancellations.
To manage our business operations, including internal record keeping, service planning, staff allocation, and quality control to ensure a reliable, safe, and consistent service for customers in the Notting Hill area.
To comply with legal and regulatory requirements, including tax and accounting obligations and responding to lawful requests from authorities where required.
To improve our services, such as reviewing feedback, analysing service trends, and enhancing how we deliver carpet cleaning and related services.
Data Sharing and Processors
We do not sell your personal data. We may share your personal data with trusted third parties who act as data processors and support us in delivering our services, for example:
Payment service providers who process your payments securely on our behalf.
IT and hosting providers who help us operate our booking systems, websites, or communication tools.
Professional advisers, such as accountants or legal advisers, where necessary for our legitimate business needs or to meet legal obligations.
These processors are only permitted to process your personal data in accordance with our instructions, for specified purposes, and must implement appropriate security measures to protect it.
We may also disclose personal data where necessary to comply with the law, to protect our rights or the rights of others, or in the context of a business restructuring where permitted by data protection law.
Data Retention
We retain your personal data only for as long as necessary for the purposes for which it was collected, including to provide our services, meet legal, accounting, or reporting requirements, and resolve any disputes.
In general, booking and service records are kept for a period that allows us to manage repeat services, handle queries about past work, and meet tax and accounting obligations. After the relevant retention period has expired, we will securely delete or anonymise your personal data in line with our data retention procedures.
International Transfers
Where we use technology or service providers that store or process data outside the United Kingdom or the European Economic Area, we will ensure that appropriate safeguards are in place. This may include using standard contractual safeguards or relying on adequacy decisions, in accordance with data protection legislation, to ensure that your personal data continues to be protected.
Data Security
We take the security of your personal data seriously and implement suitable technical and organisational measures designed to protect it against unlawful or unauthorised processing, accidental loss, destruction, or damage. These measures may include restricted access to personal data, secure storage of records, and use of reputable technology and service providers with appropriate security controls.
Your Data Protection Rights
As a customer of Notting Hill Carpet Cleaning in the Notting Hill area, you have certain rights in relation to your personal data under the UK GDPR. These include:
Right of access: You have the right to request confirmation of whether we hold personal data about you and to obtain a copy of that data, together with related information.
Right to rectification: You can request that we correct or update any inaccurate or incomplete personal data we hold about you.
Right to erasure: In some circumstances, you can request that we delete your personal data, for example where it is no longer needed for the purposes for which it was collected and there is no legal obligation to retain it.
Right to restriction of processing: You may ask us to restrict the processing of your personal data in certain situations, such as while we are investigating a challenge to its accuracy.
Right to object: You can object to the processing of your personal data where we are relying on legitimate interests and your particular situation gives you grounds to object.
Right to data portability: Where processing is based on consent or on a contract and is carried out by automated means, you may request that we provide your personal data in a structured, commonly used, machine-readable format, or ask that it be transmitted to another controller where technically feasible.
Where we rely on consent to process your personal data, you have the right to withdraw that consent at any time, without affecting the lawfulness of processing before withdrawal.
Exercising Your Rights and Complaints
If you wish to exercise any of your data protection rights or raise a concern about how Notting Hill Carpet Cleaning handles your personal data, you can contact us using the usual communication methods you use for bookings or enquiries. We will respond to your request in line with applicable legal requirements and timeframes and may ask you to verify your identity before we act on your request.
You also have the right to lodge a complaint with the relevant supervisory authority if you believe that your data protection rights have been infringed. We encourage you to contact us first so that we can do our best to resolve any concerns directly.
Updates to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in the law, our services, or how we process personal data. Any updated version will apply from the date it is made available. We recommend that you review this Privacy Policy periodically so you remain informed about how we protect your personal data as a customer of Notting Hill Carpet Cleaning.
